Privacy Policy

Who we are and what this policy covers

Meraki Home Services provides recruitment, training, verification and household placement support in Uganda. This policy applies when you use our website, Android or other mobile app, installable web app, staff portal, or communicate with us about these services.

For privacy questions or requests, contact us at help@merakihomes.com.

Information we collect

We collect information in the following ways:

• Introduction and placement requests: your name, phone number, optional email address, home area, household needs, preferred meeting date and the candidates you shortlist.
• Candidate records: information needed for recruitment, training, verification and placement, including identity and contact information, location, education, experience, skills, photos, training results, verification records and staff notes. Only approved, job-related profile information is displayed publicly.
• Job applications: your verified email, contact details, education, work experience, role choice, assessment answers, score, timing and limited integrity-review signals such as paste volume, focus changes and matching written responses.
• Staff access: approved staff email addresses, authentication records and secure session information used to protect the staff portal.
• Technical information: our hosting and security providers may process basic information such as IP address, device or browser type, request times and error logs when you access the service.

Recruitment assessments

Meraki uses a timed, role-specific pre-interview assessment to make an initial shortlisting decision. Objective answers are scored automatically after final submission. Written answers are retained for authorised human review and possible discussion during an interview.

To protect the recruitment round, we use a secure one-way representation of verified email and IP address to enforce one attempt per email and network. Shared networks can affect this control, so applicants may contact help@merakihomes.info to request review.

Blocked question-copy attempts, paste volume, repeated focus changes, unusually fast completion, formulaic wording and matching responses may be recorded as integrity-review signals. These signals are not proof of AI use and do not reduce the assessment score or automatically reject an applicant. Authorised staff must review them in context.

One-time verification codes are retained briefly. Recruitment applications and assessment evidence are kept only as long as reasonably needed for the recruitment campaign, related review, security and lawful record-keeping.

Information stored on your device

The Meraki mobile app and installable website can save your shortlist and related preferences on your device so they remain available between visits. This information stays on that device unless you submit it as part of an introduction request. You can remove it by clearing the shortlist, clearing the app or browser data, or uninstalling the app.

How we use information

We use information to:

• respond to enquiries and arrange in-person introductions;
• understand household needs and support suitable placements;
• recruit, train, verify and support household professionals;
• operate, secure, maintain and improve our website, app and staff systems;
• communicate about requests, placements, support and important service updates; and
• comply with applicable law, resolve disputes and prevent misuse.

When we share information

We do not sell personal information. We share it only when reasonably necessary:

• with authorised Meraki staff who coordinate recruitment, training, introductions and placement support;
• with families and candidates as needed to arrange an introduction or placement, while keeping private records restricted;
• with service providers that support hosting, data storage, email delivery, security and technical operations under appropriate safeguards;
• when required by law or necessary to protect people, rights, safety or the integrity of the service; or
• as part of a reorganisation or transfer of the business, subject to appropriate confidentiality and notice where required.

Retention and security

We keep personal information only for as long as reasonably needed to provide the service, manage placements and support, maintain necessary business records, meet legal obligations and resolve disputes. Retention periods vary depending on the type of record and why it is held.

We use administrative and technical safeguards intended to protect information, including restricted staff access and secure authentication. No internet or storage system can be guaranteed completely secure, so please contact us promptly if you believe your information or account access has been compromised.

Your choices and rights

You may ask to access, correct or delete personal information associated with you, or object to certain uses, subject to applicable legal and operational requirements. You may also withdraw a placement request before an introduction is arranged.

Send requests to help@merakihomes.com. To protect your information, we may need to verify your identity before completing a request.

Children’s privacy

The website and mobile app are intended for adults arranging or seeking household services. They are not directed to children, and we do not knowingly collect personal information directly from children through them. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

Service providers and international processing

Some technology providers that help operate the service may process information outside Uganda. Where this occurs, we take reasonable steps to use providers and arrangements designed to protect the information consistently with this policy and applicable requirements.

Changes to this policy

We may update this policy when our services or legal obligations change. We will publish the revised version on this page and update the date below. Material changes may also be communicated through the service or another appropriate channel.